Professional Services

Implementation and Training – The First Steps to Success

An Account Team, led by an Account Executive, is assigned to each new client with the responsibility to learn your business and conform our software to it.

Software Support

Your assigned Account Team will manage your ongoing success with our software. You can reach them by phone or email.


When you add new clients or grow your staff, your CoreMedia Account Executive will help shape your system to new and evolving requirements. There is deep functionality embedded in CoreDirect – waiting for the opportunity to work for you. Our staff of experienced DR professionals will ensure that you have an industry expert helping you along the way.

Technical Support

Core’s IT support staff is always available to ensure that your systems perform to specification. They are on call for day-to-day support and systems consultation.

Training Services

Your Account Executive can design custom training sessions for any new requirement you might have.

Software Enhancements

Our engineers are constantly adding new features to our software, fueled by the collective imagination of our experienced staff and successfull clients. We publish new features with new releases every six months that are included in your system at no charge. Our aggressive release schedule ensures that you stay on the leading edge of DR media management.

Online Learning Center –

Each CoreDirect user has 24/7 access to our online learning center that offers “How To” videos, user manuals, release notes and FAQ’s for all CoreMedia products.