Implementation and Training – The First Steps to Success
An implementation specialist is assigned to each new client with the responsibility to learn your business and conform our software to it. Once you are up and running you will be assigned to an Account Executive.
Software Support
Your assigned Core Account Executive will manage your success with our software. You can reach them by phone or email.
Consultation
When you add new clients or grow your staff, your CoreMedia Account Executive will help shape your system to new and evolving requirements. There is deep functionality embedded in CoreDirect – waiting for the opportunity to work for you. Our staff of experienced DR professionals will ensure that you have an industry expert helping you along the way.
Technical Support
Core’s IT support staff is always available to ensure that your systems perform to specification. They are on call for day-to-day support and systems consultation.
Training Services
Your Account Executive can design custom training sessions for any new requirement you might have.
Software Enhancements
Our engineers are constantly adding new features to our software, fueled by the collective imagination of our experienced staff and successfull clients. We publish new features quarterly that are included in your system at no charge. Our aggressive release schedule ensures that you stay on the leading edge of DR media management.
Online Learning Center – mycoredirect.com
Each CoreDirect user will have 24/7 access to our online learning center that offers “How To” videos, user manuals, release notes and FAQ’s for all CoreMedia products.